The Frequently Asked Questions

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How do I adjust the mask to fit my head?

There is a sliding buckle on the mask band that allows for tightening or loosening. This sliding buckle means you'll always have that perfect, snug fit for your mini spa session!

How can I clean the mask?

The black interior of the mask and hard plastic exterior can be cleaned with a damp cloth. Make sure not to saturate the cloth and take extra care around the charging port and screen.

How long can I use the mask?

The mask has a shut-off feature after 15 minutes but can be used as long as you'd like with additional massage sessions! We recommend using it daily or every other day to maximize the benefits.

How do I charge the mask?

The mask can be charged with the included charging cable or any other micro-USB cable. These cables are pretty common so you might have a few around the house already!

How many times can I use the mask on a full charge?

Depending on which massage mode is used, the mask can be used 7-10 times before needing another charge. This makes it perfect for an on-the-go boost!

How do I know the battery is low?

All 5 indicators on the screen will flash and the mask will power down.

How do I connect the mask to Bluetooth?

Turn on the mask. On your phone or device, scan for Bluetooth devices and select the one labeled DIMENG. No password is needed.

How do I switch between the included music and the Bluetooth audio?

Long-press the music note button on the mask. Short-press the music note button to pause the included or Bluetooth audio. You can also adjust the volume with the speaker button.

Do I need to remove my contacts to use the mask?

No, your contacts and your eyes are in the clear. However, if you feel any discomfort with the contacts in, please remove them temporarily to fully enjoy your massage.

Will this mask damage my eyelash extensions or false eyelashes?

Nope! Your extensions should be safe and sound under the mask.